■ For Overseas Customers: How to Purchase 

1. How to pay the price  via Credit card (*PayPal)

・You can pay by credit card through PayPal for international shipments, please kindly confirm that  we can only accept your payment via PayPal sytem.
 
１) Credit card (*PayPal)
・About PayPal, whether it's a card or a bank account, you have the freedom to choose how to pay.  To pay from PayPal to your bank account, you need a PayPal account.
 
２)  What is PayPal?
For individuals|PayPal for payment service: 
How PayPal works You can use your PayPal balance as a digital wallet to make online payments. 
You can make electronic deposits to your PayPal balance in the following ways: 
・Bank account 
・Prepaid cards 
・ Charge with cash at retail stores (U.S. only) 

 ３) PayPal Account
How do I make payments on my PayPal Credit account?

・You can make a single payment from your bank account, debit card, or PayPal balance online by logging into your account and clicking "Make a Payment".
・You can also make a payment by calling PayPal Customer Service on 0800 368 7155. 
Through customer services, we can accept payment via any debit card, even those not linked to your PayPal account. You can also find a complete step-by-step guide on making a payment on the  PayPal Web Site.   https://www.paypal.com/us/home

* Sign up for PayPal

The secure way to pay and get paid 

https://www.paypal.com/us/webapps/mpp/account-selection

2. Shipping Details to Overseas from Japan

 ・After purchasing an artwork (including consumption tax), if you are ordering it from overseas, an overseas shipping fee will be charged. The fee structure is as follows according to country and region, therefore we will inform you of the payment method and shipping fee after receiving your intention to purchase.  *As customs duties vary depending on the country, please kindly deal with them in your own area. 
 

１）Overseas shipping methods and fees

・Overseas shipping is usually executed  by  Japan Post EMS or Yamato Transport.
Delivery times vary depending on the postal situation in each country, but usually products are delivered within ３ to １４ days after shipping.
Please do read the link below for information on shipping times in each country.

 
(1) Via Japan Post EMS
 国際スピード郵便(EMS) - 日本郵便
How to send packages overseas Beginner's Guide - Japan Post 

(2) Via Yamato Transport

https://www.kuronekoyamato.co.jp/ytc/search/estimate/ichiran.html

2) Delivery Schedule

・After the art work is collected by the delivery staff of each company, it will be delivered to the address specified by the purchaser.
* In the event of an absence, a notice of absence will be posted, but in order to prevent the product from being returned to Japan in your absence, please do contact the delivery company as soon as possible to arrange a redelivery date.  In the event of a return due to absence, the round-trip shipping fee will be borne by the purchaser, so please kindly be aware of this in advance.

3）Shipping fees are calculated based on the country and product weight
・Please see below.  *In addition, for overseas shipping, an additional  2,000 JPY will be charged for packaging and extra-shipping fees.
 *Again,  international shipments may incur customs duties and other taxes stipulated by the destination country.   Please kindly note that such taxes are the responsibility of the purchaser.

4) Product Tracking

・When we ship your order, we will automatically send you an email with the shipping date and tracking number to the email address you specified. You can track your product delivery ２４hours a day online via Japan Post or the Kuroneko Transport website.

5）Delivery delays by the delivery company

・ If the delivery is significantly later than the delivery date notified by the delivery company, please kindly check the delivery company's website to track the product online. 
・If there is no record of the product being shipped, please do  contact us via the inquiry page of this site. If the product is lost or left behind by the delivery company, we will contact the delivery company and request immediate action.

6）Confirmation of the package when receiving the product

・When receiving the package from the delivery company, please make sure that the package is not damaged. If you find any damage, please inform the delivery company immediately and take the necessary steps. In that case, please kindly contact us via the inquiry page on this website within ３days of receiving the product.  *Please also kindly note that if you do not notify the delivery company or contact us within the deadline, it will be difficult to respond.

7）About returns and exchanges

・Please  note that we cannot accept returns or exchanges except for damage during delivery or incorrect delivery of the product. Also, please note that we do not accept returns or exchanges due to the buyer's convenience.
・If a product different from the order is mistakenly shipped due to our negligence, please contact us via the inquiry form on this website within one week of receiving the product. 
*If the product work is returned without prior notice, it will be difficult to respond, so please be sure to contact us in advance.
・When we or the artist (craftman) ship the product, it will be packed and shipped with the utmost care to prevent damage. When returning an item, please do make sure to pack it securely to avoid any damage.

3. Shipping Compay

1) Japan Post  

・Normally, purchased artworks are securely packed and shipped via EMS of Japan Post.  The shipping fees will be charged separately, therefore please kindly check the price list for your country or region below. 

Price List according to Country:
 Express Mail Service (EMS) - Japan Post 

（１） Shipping type： | Express Mail Service (EMS)

Currency: yen
International Mail - Japan Post

| Weight | Zone | First Zone | Second Zone | Third Zone | Fourth Zone | Fifth Zone

 | Region | China, South Korea, Taiwan | Asia (excluding China, South Korea, Taiwan) | Oceania, Canada, Mexico, Middle East, Europe | U.S. (including Guam and other U.S. territories) | Central and South America (excluding Mexico), Africa
| Up to 500g | 1,450 | 1,900 | 3,150 | 3,900 | 3,600
| Up to 600g | 1,600 | 2,150 | 3,400 | 4,180 | 3,900
| Up to 700g | 1,750 | 2,400 | 3,650 | 4,460 | 4,200
| Up to 800g | 1,900 | 2,650 | 3,900 | 4,740 | 4,500
| Up to 900g | 2,050 | 2,900 | 4,150 | 5,020 | 4,800
| Up to 1kg | 2,200 | 3,150 | 4,400 | 5,300 | 5,100
| Up to 1.25kg | 2,500 | 3,500 | 5,000 | 5,990 | 5,850
| Up to 1.5kg | 2,800 | 3,850 | 5,550 | 6,600 | 6,600
| Up to 1.75kg | 3,100 | 4,200 | 6,150 | 7,290 | 7,350
| Up to 2kg | 3,400 | 4,550 | 6,700 | 7,900 | 8,100
| Up to 2.5kg | 3,900 | 5,150 | 7,750 | 9,100 | 9,600
| Up to 3kg | 4,400 | 5,750 | 8,800 | 10,300 | 11,100
| Up to 3.5kg | 4,900 | 6,350 | 9,850 | 11,500 | 12,600
| Up to 4kg | 5,400 | 6,950 | 10,900 | 12,700 | 14,100
| Up to 4.5kg | 5,900 | 7,550 | 11,950 | 13,900 | 15,600
| Up to 5kg | 6,400 | 8,150 | 13,000 | 15,100 | 17,100
| Up to 5.5kg | 6,900 | 8,750 | 14,050 | 16,300 | 18,600
| Up to 6kg | 7,400 | 9,350 | 15,100 | 17,500 | 20,100
| Up to 7kg | 8,200 | 10,350 | 17,200 | 19,900 | 22,500
| Up to 8kg | 9,000 | 11,350 | 19,300 | 22,300 | 24,900
| Up to 9kg | 9,800 | 12,350 | 21,400 | 24,700 | 27,300
| Up to 10kg | 10,600 | 13,350 | 23,500 | 27,100 | 29,700
| Up to 11kg | 11,400 | 14,350 | 25,600 | 29,500 | 32,100
| Up to 12kg | 12,200 | 15,350 | 27,700 | 31,900 | 34,500
| Up to 13kg | 13,000 | 16,350 | 29,800 | 34,300 | 36,900
| Up to 14kg | 13,800 | 17,350 | 31,900 | 36,700 | 39,300
| Up to 15kg | 14,600 | 18,350 | 34,000 | 39,100 | 41,700
| Up to 16kg | 15,400 | 19,350 | 36,100 | 41,500 | 44,100
| Up to 17kg | 16,200 | 20,350 | 38,200 | 43,900 | 46,500
| Up to 18kg | 17,000 | 21,350 | 40,300 | 46,300 | 48,900
| Up to 19kg | 17,800 | 22,350 | 42,400 | 48,700 | 51,300
| Up to 20kg | 18,600 | 23,350 | 44,500 | 51,100 | 53,700
| Up to 21kg | 19,400 | 24,350 | 46,600 | 53,500 | 56,100
| Up to 22kg | 20,200 | 25,350 | 48,700 | 55,900 | 58,500
| Up to 23kg | 21,000 | 26,350 | 50,800 | 58,300 | 60,900
| Up to 24kg | 21,800 | 27,350 | 52,900 | 60,700 | 63,300
| Up to 25kg | 22,600 | 28,350 | 55,000 | 63,100 | 65,700
| Up to 26kg | 23,400 | 29,350 | 57,100 | 65,500 | 68,100
| Up to 27kg | 24,200 | 30,350 | 59,200 | 67,900 | 70,500
| Up to 28kg | 25,000 | 31,350 | 61,300 | 70,300 | 72,900
| Up to 29kg | 25,800 | 32,350 | 63,400 | 72,700 | 75,300
| Up to 30kg | 26,600 | 33,350 | 65,500 | 75,100 | 77,700

2) YAMATO TRANSPORT

(1) Yamato International Courier Service Fee Overview
https://www.kuronekoyamato.co.jp/ytc/en/ 

*You are able to check the shipping cost  approximately according to the parcel type , weight and destinations of your country via YAMATO TRANSPORT WEB SITE.